Metro Ambulance: From Past to Present

Metro Ambulance was founded by Susan Baldwin-Beck.  Mrs. Beck grew up in Schertz, Texas where she worked for many years as a paramedic with the local Emergency Medical Services.  She established Metro Ambulance to meet a greater community need, and has since staffed her ambulances with some of the finest qualified medics in the local industry.

Our Mission & Objective

There are distinct differences between our ambulance services, and the services you'll receive at other ambulance companies. At Metro Ambulance we excel in quality, with all personnel certified by the Texas Department of State Health Services.  In addition, all of our ambulances are maintained to the highest of fleet standards, and our medics are thoroughly trained on how to use all of the state-of-the-art equipment on board.  Furthermore, all of our medics receive extensive training on how to properly care for patients who require critical care transportation.  In addition to quality that shows, Metro Ambulance is focused on providing the best in patient care, with an emphasis on providing safety and comfort to all patients that ride in our ambulances and wheelchair vans.  At Metro Ambulance, we have our own internal quality assurance program, which means all medical protocols are reviewed and endorsed by our corporate medical director and individual transport documents are reviewed on a daily basis by our clinical coordinator.

Our mission is to provide prompt, quality service and professional care to individuals who are ill or injured and in need of transportation to or from health care facilities.  Our objective is to continue to grow and maintain our reputation as the most qualified, skilled and state-of-the-art Private Ambulance service in Texas.

Customer Service Matters

At Metro Ambulance, we have made it a priority to employ highly qualified and skilled customer service representatives in every department.  The first time you contact the company we will assign a customer service representative to handle your needs and special requests, so you will always be assured customer satisfaction. When you contact our company, you will never call out-of-state or speak to someone who has no knowledge of your transportation or service needs.  

For more information about our company or the services we offer, please don't hesitate to contact us at your earliest convenience.